Engagement & Retention project | Threads
📄

Engagement & Retention project | Threads

Understand Your Product

Threads

threads-logo-png.webp

What is Threads?

Threads is a Social Media Platform with text-focused content designed for public conversations, real-time engagement, and building community around shared interests. It acts as a sister platform to Instagram, focusing more on personal connections and seamlessly integrating the two.


How does Threads work?

Threads acts as an extension of Instagram. It allows the user to sign up/log in using the existing Instagram account making it a seamless onboarding process for the user. The user has immediate access to all their Instagram followers to instantly connect with them.

Threads focuses on real-time updates and text-based interactions, allowing users to create regular text-based content along with few short time videos, photos and links. Users can interact with others through replies and build a community.

The real-time interactions have allowed threads to become a platform for keeping up with the trending topics & conversations.

Threads was launched in July 2023. Within the first five days of launch, Threads had 100 million user signups, setting a record for the fastest-growing consumer application. Today, Threads has about 275 million monthly active users.


Industry & Market Share

Threads was launched back in 2023 as a direct competitor to X (formerly Twitter), when people were becoming increasingly frustrated with X over the latest changes & an increase in hate speech. Some of its other competitors include Bluesky and Mastodon. Since its launch, Threads has expanded its user base leveraging Instagram heavily for cross-platform growth, and has positioned itself as one of the leading contenders In the Social Media Industry.



Name

X (Twitter)

Threads

Bluesky

Mastodon

Market share (approx)

63%

29%

4%

4%

Screenshot 2024-12-21 at 12.18.44 PM.png

Core Value Proposition

Threads' main Core Value Prop is merging text-based content with the social and visual power of Instagram.


Core Value Props for Threads:

  1. Connects directly with user's Instagram account, accesses & leverages Instagram network for cross-platform integration
  2. Focuses on real-time conversation without the noise of multimedia content for community building
  3. Offers a new & minimalist interface, easy to use for both new & seasoned users.
  4. Encourages Community building with interactive & meaningful connections


User Experience of the Core Value Prop

  1. Users post regularly and connect with the community they have built
  2. Users interact with their favorite people on the platform
  3. Users share their life updates
  4. Users take part in the trending topics discussions and engage with others
  5. Users reach larger audience by sharing their content to Instagram through simple integration


Natural Frequency


Users

Frequency

Primary Goal

Features Used

Casual

2-3 times/week

Entertainment, Staying informed

Follows, Likes

Core

1 time/ day

Regular interaction, Social Presence

Follows, Likes, comments, reposts

Power

3+ times/ day

Maintain Visibility, Grow Influence (self/brand)

New Posts, Comments, Reposts, Instagram Sharing, Likes, Follows


Engagement Framework



Key Tracking Metrics


Selected?

Rationale

Depth

Freq x time/money

Users come to the app multiple times a day and spend a considerable amount of time to experience CVP

Primary

For threads, depth is the most important engagement framework as it drives user to experience the existing product's CVP again and again, driving higher engagement.

Breadth

No. of different Products

Integration with Instagram enhances the CVP as it helps the user leverage existing network for engagement

Secondary

Threads uses Instagram as a Core driver of its CVP. but it secondary.

Frequency

No. of visits /user /week

Users visit often to experience the CVP

No

While frequency is a factor, it does not drive engagement as a primary.


Active User

Who is an Active User for Threads?

A user who interacts with the platform on a regular basis is considered an active User. For Threads, any user who does the following actions on daily/weekly basis is considered and active user.

  1. Engages with the platform - likes, comments, reposts or creates a new post
  2. Builds community - follows people, responds to notification, joins conversations
  3. Leverages Instagram - shares threads on Instagram or connects with Instagram network


Screenshot 2024-12-21 at 1.50.41 PM.png









Customer Segmentation

Deep Dive into ICPs


Parameter

ICP 1

ICP 2

ICP 3

Name

Sonali

Rhiti

Raj

Age

18-25

25-35

18-45

Gender

Female

Female

Male

Marital Status

Unmarried

Unmarried/Married

Unmarried/Married

Location

Tier 1 / Tier 2

Tier 1/ Tier 2

Tier 2/ Tier 3

Occupation

Content Creator/ Influencer

Social Media Manager

Manager

Time vs Money

Time

Time

Time

Which apps do they spend time on?

Netflix, Youtube, Snapseed, Canva, Adobe, Whatsapp

Netflix, Youtube, Google Suite, Canva

Slack, Youtube, Jira, Netflix, Google Suite

Which apps do they spend money on?

Nykaa, Myntra, Amazon, Flipkart, Swiggy

Myntra, Amazon, Uber, Zomato

Amazon, Zomato, Uber, Zepto

What Social Media apps do they use?

Instagram, Twitter, X, Threads, Snapchat, Facebook

Instagram, Twitter, X, Threads, Snapchat, Facebook

Instagram, X, Threads

What do they use Thread for?

- Build personal Brand
- Keep in constant touch with followers
- Give minor updates on mood/day
- Build close & strong community

- Build Brand Visibility
- Build close community for the brand

- Follow friends/family & influencers
- Small updates in personal life
- Interact with fav communities

How long have they been using Threads?

1 year

1 year

4 months

How many times do they use the app? (daily/Weekly)

2+ times/ day

1-2 times/ day

2 / week

Which feature do they use the most?

New Post, Repost, Comment, Insta Share

New Post, Insta share

Like, Reply, Repost

What do you like the most?

Ease in creating unique brand identity & connecting with followers

Good for community building

Simple platform for social networking

Monetary / AOV / Revenue Generated

Brand Endorsements

Potential revenue if user buys a product/service

None


User Segmentation Based on Power/Core/Casual



Power

Core

Casual

Frequency

2+ times / day

1 time / day

2 times / week

Pain Points

- Need Better analytics
- More customization
- Lack of promotions

- Lack of personalized feed

- Feed Algorithm is in early stage so lacks personalization
- Lack of Personal Messages

Valued Features

- Instagram Integration
- Real-time Posts

- Good Reach
- Instagram Integration
- Real-time interaction

- Simple Intuitive feed

CVP being utilized

- Post creation
- Community build
- Insta share
- Engagement

- Post creation
- Community build
- Engagement

- Engagement

JTBD

- Maintain Visibitlity
- Build Community
- Grow Influence

- Create Brand Visibitlity
- Build Community

- Stay informed
- Casual Engagement

Level of Engagement

High

Medium

Low


Advanced Segmentation




Loyalists

Champions

In Danger

Hibernating

Definition

Users who use threads as primary social media platform of choice

Users who use threads as primary/secondary social media platform. Are fairly regular and use most of the features

Signed up, engaged on the platform, but rarely spend time on the app

Signed up, but stopped using the app in more than a week

Recency

1 day

1 day

3 days

> 2 week

Depth

All features

Most of the features

1-2 features

1-2 features

Frequency

5 times / day

1 time /day

1 / week

1/month





Product hook and engagement campaigns

Engagement Campaigns

Campaign 1


Segmentation type of User

Casual User

Goal

To encourage Casual Users to use the app more

Why?

This allows user to Experience CVP and feel aha moment

Pitch

Push Notification & Email

😜 Comment sesh is starting ...

@friendname and @name posted recently. Comment on the post and become 'Serial Commentor'

Offer

Access to friend's updates, exclusive badge on profile

Frequency

Once / week

Success Metrics

- No of posts viewed
- Engagement by user
- New follows

Campaign 2


Name

Prompts for more sharing using Instagram

Segmentation type of User

Core User

Goal

To encourage Core Users to share more

Why?

This allows user to Experience Instagram Sharing as a feature & use the integration more often

Pitch

In-app & Push Notification

💃 Did you say Share Master?

Become a Share Master by sharing your 3 Threads on Instagram Feed.

Offer

An exclusive Badge on the profile

Frequency

Twice / month

Success Metrics

- No of posts Shared
- Engagement on Shared posts

Campaign 3


Name

Prompts for creating Trendy topics

Segmentation type of User

Power User, Casual User, Core Users

Goal

Content creation on trending topics using new feature of AI

Why?

This allows user to create more posts on trending topics, which makes for lots of viral content

Pitch

Push Notification

🍿 When in a pinch, Call AI

Create your next post with AI and see it trend to the top.

Offer

An advantage for posts created using the inbuilt AI and giving it feed preference to increase view

Frequency

Once / Week

Success Metrics

- No of posts created wit inbuilt AI
- Engagement on these posts
- No of users tried the inbuilt AI / day

Campaign 4


Name

Prompts for Casual User

Segmentation type of User

Casual User

Goal

To show Casual Users to use their personalized feed more

Why?

This allows user to Experience CVP and feel aha moment

Pitch

Push Notification

🥸 We have your perfect fit!

Your favorite creator just shared something exciting! Tell them your thoughts now!

Offer

Access to trending topics or communities.

Frequency

Once / week

Success Metrics

- No. of posts viewed
- Engagement by user
- New follows

Campaign 5


Segmentation type of User

Casual User, Core User

Goal

Increase engagement

Why?

Daily Updates on Trendy & hot topic of the day

Pitch

Push Notifications

🔥 Whats hot today?

'@Vogue shares first AI generated Vogue Cover ever'

Offer

Access to the latest hot topic

Frequency

Daily

Success Metrics

- No. of posts viewed
- Amount of time spent
- Comment/ like etc on the post






Retention design

Retention

Retention Rate for most Social Media Platforms. Source



Rate

D1

26.3%

D7

9.3%

D30

3.9%

Retention Curve Flattens after 30 days as per the industry for most social media apps.


Screenshot 2024-12-21 at 6.08.05 PM.png


What features drive the best Retention?



ICP 1

ICP 2

ICP 3

Retention

High

Moderate

Low

Reason for retention

  • Growing network
  • Building Community
  • Real-time engagement with followers
  • Building Community
  • Affordable Marketing
  • Staying connected up with Influencers/ family /friends
  • Keeping up with trends

Channels

  • Followers
  • Push Notifications
  • Analytics
  • Push Notifications
  • Direct Messaging
  • Push notification for trending topics
  • Suggested friends
  • Good UI/UX


Churn

What are the top reasons for Churn?

Screenshot 2024-12-21 at 6.14.45 PM.png


Negative Actions to look for

  1. App Uninstalled
  2. Mute App Notification: Can show user is getting frustrated from the app notifications and does not want to visit more often
  3. Low Interaction Frequency: If the users engagement on platform hs decreased (such as comments, likes, follows etc)
  4. Longer inactive Period: User is not logging in for several days or weeks
  5. Content Skipping: If user is not engaging with any content on the feed and skipping too many of it.
  6. Negative Posts on the platform
  7. Drop in Content Creation: If user is not creating new content at the same frequency as before
  8. Disengagement on Instagram: Can show they are disinterested in the social platforms and might lower from Threads as well
Design resurrection campaigns

Resurrection Campaigns

Campaign 1


Segmentation of User

Users who have been inactive for the past 7 days due to lack of personalized content

Pitch/Content

Push Notification
👀 Where are you?
Did you know your favorite artist @beyonce just released a new exclusive shoot? Be the first to watch out

Email
Subject: What you missed this week
Content: Images of top 7 personalised trending topic

Offer

Personalised Content

Frequency and timing

Weekly

Success Metrics

- Re-engagement Rate
- New Follows, likes, comments etc.

Campaign 2


Segmentation of User

Users who has moved to other platform due to better features

Pitch/Content

Push Notification
🎊 Just In!

You can now Message your friends and fav celebrities within the app. Try now!!

Email
Subject: !Alert! Threads brings something new!
Content: We are launching our much awaited new feature for in-app direct messaging. You can continue your conversations without switching the apps and enjoying sharing your fav threads.

Offer

New feature Launch

Frequency and timing

Monthly

Success Metrics

- Re-engagement Rate
- New Install
- New login
- No of users using feature daily/ monthly

Campaign 3


Segmentation of User

Content Creator who hasn't posted in 3 days due to lack of new post ideas

Pitch/Content

Push Notification
🧐 New Sherlock in Town!
Everyone is searching where you are? Use Threads' AI and create in 1 sec.

Offer

Quick creation of thread

Frequency and timing

Bi-Weekly

Success Metrics

- Post created
- Engagement on post
- New followers gained from post
- shared on Instagram

Campaign 4


Segmentation of User

Brand Managers who haven't posted in 1 month due to lack of engagement

Pitch/Content

Push Notification
🤩 You are famous!
50+ people viewed your profile in last 2 days. Give them a piece of @Brand now and promote via Instagram for free

Offer

1 day promotion for free on Instagram (fixed number of reach)

Frequency and timing

Monthly

Success Metrics

- New post creation
- Engagement on post
- Reach on Instagram

Campaign 5


Segmentation of User

Brands or Content Creators who are not posting due to lack of trending topics

Pitch/Content

Email
Subject: We have something exclusive for you!
Content: We are organising a webinar for selected brand & content creators on 'Trends with Threads'. We will be covering some insider tips for creating trending content, increasing user engagement and ranking high in algorithm. We also have some industry leaders speaking on their journey. This will be followed by some QnA where we answer all your questions on Threads. You can RSVP on the link below and we will send you further details.

Offer

Exclusive Webinar

Frequency and timing

Half Yearly

Success Metrics

- Signups for webinar
- New content creation by attendees
- Engagement on new posts




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